Cancellation Policy

We understand that plans can change. If you need to cancel or update your Fablebabe order, please contact us as soon as possible.

1. Cancellation Window

  • You may request to cancel your order within 12 hours of placing it, provided the order has not already entered production or fulfillment.
  • The 12-hour period begins from the time shown on your order confirmation email.
  • Submitting a cancellation request does not automatically cancel your order. The cancellation is confirmed only after you receive written confirmation from Fablebabe.

2. Cancellation Fee

  • A 10% processing and management fee will be deducted from all customer-requested cancellations. This fee helps cover administrative, order processing, and non-refundable payment processing costs incurred after an order is placed.
  • The remaining eligible amount will be refunded to the original payment method.
  • The cancellation fee does not apply when Fablebabe cancels an order.

3. How to Cancel an Order 

To request a cancellation, email support@fablebabe.com within 12 hours of placing your order. Please include:

  • Your full name
  • Your order number
  • The email address used at checkout
  • The product you wish to cancel
  • The reason for cancellation

Subject Line Format: Cancellation Request – Order #Order Number

Note: Cancellation requests are assessed based on the timestamp when received by our customer support system.

4. Cancellations After 12 Hours

  • Once the 12-hour cancellation window has passed, your order is sent directly to our production, warehouse, or fulfillment partners in the US or Australia.
  • After this point, the order cannot be cancelled.
  • This applies particularly to personalized products, as embroidery, printing, engraving, or custom assembly begins shortly after the cancellation window closes.
  • Orders that have already been dispatched cannot be cancelled.

5. Order Changes 

Requests to change a product, size, color, personalization details, or shipping address must be submitted within 12 hours of placing the order.

We will do our best to accommodate your request, but changes cannot be guaranteed once production or fulfillment has started. Please double-check all information before completing your purchase:

  • Names and spelling
  • Capitalization
  • Colors and styles
  • Sizes
  • Fonts and icons
  • Delivery address

Fablebabe is not responsible for errors in information submitted by the customer.

6. Refund Processing

  • Once a cancellation is approved, the eligible refund amount (minus the 10% cancellation fee) will be issued to the original payment method.
  • Please allow 5–10 business days for the refund to reflect in your account, depending on your financial institution or payment provider.
  • Standard shipping charges ($4.99 USD) will be refunded if the order has not been dispatched.

7. Orders Cancelled by Fablebabe

In rare circumstances, Fablebabe may need to cancel an order due to:

  • Product or material unavailability
  • An unsupported delivery address outside our US and AU shipping zones
  • Payment or fraud verification issues
  • Incorrect product pricing or system errors
  • Inability to complete specific personalization requests

If Fablebabe cancels your order, a 100% full refund will be issued to your original payment method, and no cancellation fees will apply.

8. Contact Us

Address: 1500 N Grant St Ste B, Denver, CO 80203, United States

Phone: +1 (719) 602-4698

Email: support@fablebabe.com

Support Hours: Monday–Friday, 8:00 AM–5:00 PM MST

Fablebabe is operated by Fablebabe LLC, a company registered in the United States, fulfilling and delivering orders across the US and Australia.