Return & Refund Policy

At Fablebabe, we want you and your little ones to be completely happy with your purchases. To ensure your satisfaction, we offer a straightforward 30-Day Return Policy for eligible items.

1. Cancel an Order 

We understand that plans can change. You have a window to cancel your order before it enters production or fulfillment.

  • Cancellation Window: You may request to cancel your order within 12 hours of placing it.
  • Cancellation Fee: A 10% processing and management fee will be applied to all customer-requested cancellations to cover administrative and payment gateway costs.
  • How to Cancel: Email us at support@fablebabe.com with your Order Number and subject line "Cancellation Request – Order #Order Number". Once the 12-hour window has passed, the order is sent to production/fulfillment and cannot be canceled.

2. Personalized Items & Exchanges

  • Personalized Items: Due to the custom nature of our made-to-order products (items with custom names, dates, or specific designs), we do not accept returns or refunds unless the item arrives damaged, defective, or there was a customization error on our part.
  • Exchanges: We do not offer direct exchanges for incorrect sizes, colors, designs, or delivery addresses selected during checkout. Please double-check all order details carefully before purchasing.

3. 30-Day Return Policy 

For eligible non-personalized items, Fablebabe accepts returns within 30 days from the date your order is delivered. Note: If 30 days have passed since delivery, we unfortunately cannot offer a return or refund.

3.1. Eligible Cases for Return & Refund 

We offer a full refund in the following situations:

  • You received the wrong product.
  • The product arrives damaged or broken.
  • The design, size, or material differs significantly from what you ordered.
  • The product fails to match the online description.

3.2. Condition of Returned Items 

To be eligible for a return, your item must be:

  • Unworn, unwashed, unused, and in its original condition.
  • In the original packaging with all tags attached.
  • Free from any alterations, stains, smoke smells, or pet hair.

Note: Minor loose threads that can be easily trimmed are not considered manufacturing defects.

3.3. Restocking Fee & Return Shipping

  • Restocking Fee: A 10% restocking fee applies to standard customer-initiated returns (e.g., change of mind) and will be deducted from your total refund amount. Restocking fees do not apply if the return is due to our error or a damaged/defective product.
  • Return Shipping Costs: Customers are responsible for paying their own return shipping costs unless the return is due to a damaged, defective, or incorrect item sent by Fablebabe. Original shipping fees ($4.99 USD) are non-refundable.

4. How to Request a Return 

Our support team will respond to your request within 24 hours.

  1. Email Us: Send your return request to support@fablebabe.com.

  2. Provide Documentation: Include your proof of purchase, order number, a photo of the shipping label, and clear photos/videos showing the item's condition or defect.

  3. Wait for Approval: Do NOT ship your item back before receiving written confirmation and the designated return address from our support team. Unauthorized returns will not be processed.

  4. Ship the Item: Send the item back using a trackable shipping service and provide the tracking number to our support team.

5. Refund Processing

  • Inspection: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund within 2 business days.
  • Timeline: Approved refunds (minus applicable restocking fees or original shipping charges) will be credited to your original payment method within 5–10 business days, depending on your bank or payment provider.

6. Contact Us

Address: 1500 N Grant St Ste B, Denver, CO 80203, United States

Phone: +1 (719) 602-4698

Email: support@fablebabe.com

Support Hours: Monday–Friday, 8:00 AM–5:00 PM MST

Fablebabe is operated by Fablebabe LLC, a company registered in the United States, fulfilling and delivering orders across the US and Australia.